Evaluations

Scoring agent outputs with 29 built-in metrics

Evaluations

Evaluation scores agent outputs using metrics. Playgent provides 29 built-in evaluation metrics across Custom, RAG, Agentic, Multi-Turn, and Safety categories.

Available Metrics (29 Total)

Type	Metric	Description
Custom	playval	General-purpose LLM-as-judge with custom criteria
RAG	answer_relevancy	How relevant is the answer to the question?
RAG	faithfulness	Is the answer grounded in the provided context?
RAG	contextual_precision	Are relevant context chunks ranked higher?
RAG	contextual_recall	Does the context contain all needed information?
RAG	contextual_relevancy	Is the retrieved context relevant to the query?
Agentic	task_completion	Did the agent complete the requested task?
Agentic	tool_correctness	Were the right tools selected?
Agentic	argument_correctness	Were tool arguments correct?
Agentic	step_efficiency	Were unnecessary steps avoided?
Agentic	plan_adherence	Did the agent follow its stated plan?
Agentic	plan_quality	Was the plan logical and effective?
Multi-Turn	turn_relevancy	Is each response relevant to its turn?
Multi-Turn	role_adherence	Does agent maintain its role throughout?
Multi-Turn	knowledge_retention	Does agent remember earlier context?
Multi-Turn	conversation_completeness	Was the conversation goal achieved?
Multi-Turn	goal_accuracy	How well did agent achieve the user’s goal?
Multi-Turn	tool_use	Were tools used appropriately across turns?
Multi-Turn	topic_adherence	Did agent stay on topic?
Multi-Turn	turn_faithfulness	Is each turn grounded in provided context?
Multi-Turn	turn_contextual_precision	Context precision per turn
Multi-Turn	turn_contextual_recall	Context recall per turn
Multi-Turn	turn_contextual_relevancy	Context relevancy per turn
Safety	bias	Detects biased or discriminatory content
Safety	toxicity	Detects harmful, offensive, or toxic language
Safety	non_advice	Ensures no professional advice (legal, medical, financial)
Safety	misuse	Detects potential misuse or harmful instructions
Safety	pii_leakage	Checks for personally identifiable information leaks
Safety	role_violation	Detects when agent breaks character or role boundaries

Metric Requirements

Type	Required Parameters
Custom	input, output, expected_behavior
RAG	input, output, context
Agentic	tools_called, expected_tools
Multi-Turn	conversation
Safety	output only

Quick Start

Python

# Run a test and evaluate
run = client.runs.create(test_case_id="tc_xyz789")

evaluation = client.evaluate(
    run_id=run.id,
    scorers=["answer_relevancy", "faithfulness", "bias"]
)

print(f"Overall pass: {evaluation.overall_pass}")
for scorer, result in evaluation.results.items():
    print(f"{scorer}: {result.score:.2f}")

Common Use Cases

Ad-hoc Evaluation

Evaluate without running a test:

evaluation = client.evaluate(
    input="What is your refund policy?",
    output="Returns within 30 days for full refund.",
    context=["Policy doc..."],
    scorers=["answer_relevancy", "faithfulness"]
)

Batch Evaluation

Evaluate multiple runs:

batch = client.evaluate_batch(
    run_ids=["run_001", "run_002", "run_003"],
    scorers=["answer_relevancy", "faithfulness"]
)

Custom Thresholds

Override default 0.7 threshold:

evaluation = client.evaluate(
    run_id=run.id,
    scorers=["faithfulness"],
    thresholds={"faithfulness": 0.9}
)

Automatic Evaluation

Set default scorers on agent:

agent = client.agents.create(
    name="Support Agent",
    default_scorers=["answer_relevancy", "bias", "toxicity"]
)
# All runs auto-evaluated with these metrics

Next Steps

API Reference

Full evaluation API with all 29 metrics

Custom Scorers

Create domain-specific metrics